Get Us Listed provides review management for businesses in York PA and across Central Pennsylvania, Maryland and the DC Metro. Before anyone calls you, they read what the last ten customers said, and whether you answered. We ask for reviews the way Google's rules allow, answer every review in your voice within a day, watch the rating weekly across the sites that matter, and send a report that says what actually changed. No bought reviews, no filtering, no scripts.
We read the reviews of most businesses we grade for owners in York, Lancaster and Harford County before we read anything else, because the prospect does too. The same patterns come up on nearly every profile.
Happy customers say thank you in person and go home. Unhappy ones open Google. With no process for asking, a rating drifts toward the loudest minority, and the prospect reading it has no way to know that.
Fix This For Me
An unanswered one-star review reads as an owner who does not care. The same review with a calm, specific reply reads as an owner who does. The reply is written for the next reader, not the reviewer — and most profiles have none.
Get SEO
A strong rating with no recent reviews looks like a business that used to be good. Recency is something prospects check without realising, and Google shows the newest first.
Get a Better Website
Google is where you look. Facebook, Yelp, the BBB, Nextdoor and the industry sites your customers actually use are where the review you never saw is sitting, unanswered, for anyone who searches your name.
Fix My AdsFive parts, in the order they usually matter. Open the one you care about — the rest stay out of your way.
Most businesses with a thin review count do not have unhappy customers. They have happy customers who were never asked. The fix is a process rather than a campaign: the ask comes while the work is fresh, from the person who did it, with a link that lands directly on the review box, and it goes to every customer rather than a chosen few.
The rules are strict and worth knowing. Google’s policy allows you to ask; it does not allow you to offer anything in exchange, to ask only the customers you expect to be positive, or to route people through a form that sends anyone under four stars to a private complaint box instead of the public review. That last one — review gating — is common, it is sold by some reputation tools as a feature, and it is a policy violation Google detects. We wrote out the right way to ask customers for Google reviews in full.
In practice we build the ask into how you already finish a job: a text or email that goes out when the invoice does, a card the technician leaves, a link on the receipt. Then we watch the rate of new reviews, because a process that fires and produces nothing is one that needs the timing or the wording changed.
For the reasoning behind why the volume matters so much to the person reading, see why people trust businesses with more reviews.
A reply to a review is read by far more people than the person it addresses. That changes what a good reply is. For a positive review it is short, specific and human: thank the person by name, mention the job, sound like you. For a negative one it is calm, specific about what happened where the facts allow, clear about what you will do, and free of anything the reader would file under defensive.
We answer every review — every one, including the two-star review that mentions the price and the five-star review that just says “great” — in your voice, and you can approve replies before they go out for as long as you want to. Most owners stop wanting to after the first month.
Some reviews need more than a reply. A review from someone who was never a customer, a review that names an employee’s personal details, a review for the wrong business, a review that is plainly a competitor: each has a dispute path on the platform, with a real chance of removal when it genuinely breaks the rules and no chance at all when it is simply unflattering. We file the disputes that can succeed and tell you which ones cannot.
If you would rather answer your own reviews, our free review response templates cover nine situations in an owner’s voice, and turning negative feedback into growth goes through the reasoning even if you are not a law firm.
Google is the review site owners check. It is not the only one prospects check. Facebook recommendations, Yelp, the Better Business Bureau, Nextdoor, Angi, Houzz, Healthgrades, Avvo — which ones matter depends entirely on what you do, and the review sitting unanswered on the one you forgot is visible to anyone who searches your company name.
We watch every site where your business has a listing, weekly, and we watch for the listing that appeared without you creating it. New reviews are answered within a working day. A pattern — three reviews in a month mentioning the same problem — is reported to you as a pattern, because that is usually a fix for the business rather than a reply to write.
We also watch the profiles for the things that are not reviews but read like them: the Q&A section on Google, where anyone can post a question and anyone can answer it, and the photos customers add to your listing. Both are part of the same picture a prospect is forming, and both sit inside our Google Business Profile management work.
The review a customer wrote is a piece of marketing you did not have to write, and it should appear where the next customer is deciding. With the reviewer’s permission where a platform requires it, we put real reviews on your website beside the service they describe, in the ad copy where the platform allows review extensions, and in the social posts that would otherwise be another photo of a van.
The website part has rules of its own. Reviews on your site can be marked up so search engines understand them — but Google’s guidance is clear that a business may not mark up reviews it collected itself as if they were independent, and it treats self-serving star ratings as a policy problem. We show the reviews and we do not fake the stars, and our own tooling refuses to publish an aggregate rating unless the reviews behind it are visibly on the page.
How review pages should sit inside a site is part of the web design work, and how reviews and word of mouth now feed each other is the subject of online reviews versus word of mouth.
Three numbers tell the story, and none of them is the star rating on its own. The number of new reviews in the period, because that shows the ask is working. The share answered and how quickly, because that is the thing we are directly responsible for. And enquiries — calls, forms, messages — because that is what the business actually needs, and the reason the reviews matter.
What we can measure honestly: how many reviews arrived, on which sites, what they said, how fast each was answered, how the rating moved, and how enquiries moved in the same period. What nobody can measure honestly is the counterfactual. We can show the rating rose and calls rose; we cannot prove one caused the other, and any agency presenting that as proven is overstating what the data supports.
One warning about the number everyone watches. A rating that moves from strong to perfect is not necessarily good news — a wall of identical five-star reviews with no detail reads as manufactured, to prospects and to Google. Real reviews are uneven, and a business with real reviews and calm replies to the bad ones is more trusted than a business with none.
Reviews do their work over months. If you need the phone ringing sooner, paid search can put the number in front of people from the first week, and a good rating makes every ad cheaper to run.
There is no trick to a rating that brings calls. There is a process for asking, a person who answers, a schedule for watching, and an honest report. Here is exactly what we do.
A review request built into how you already finish a job, sent to every customer, timed while the work is fresh, and written to follow Google's policy to the letter.
Every review answered within a working day, in your voice, written for the next reader — with disputes filed for the reviews that genuinely break the rules.
Google, Facebook, Yelp, the BBB and the industry sites your customers use, checked weekly for new reviews, new questions, new photos and listings you did not create.
New reviews, response speed, rating movement and enquiries in the same month, in plain English, with nothing claimed that the numbers do not support.
Including the ones that are awkward for an agency to answer. Use the filter if you are looking for something specific.
Sometimes, and only when it breaks the platform’s rules. A review from someone who was never a customer, a review that contains personal information or threats, a review for a different business with a similar name, a review that is plainly from a competitor — these have a dispute path, and when the evidence is there the platform often removes them.
A review that is simply unfair, exaggerated or unflattering has no path. Google does not remove a review because the owner disagrees with it, and any service promising to “delete negative reviews” is either filing disputes that will fail, or doing something that will get your profile suspended. We file the ones that can succeed, and for the rest we write the reply that makes the review work in your favour with the next reader.
Because it is fraud, it is detected, and the cost when it is detected is the whole profile. Google removes bought reviews in batches and can suspend the listing; the FTC fines businesses for fake reviews; and the review pattern a purchase produces — a burst of detail-free five-star reviews from accounts with no history — is recognisable to a prospect who reads three of them.
We do not write reviews, buy them, trade them, or ask friends and staff to leave them. If an agency offers to, that is the moment to end the conversation.
Not on Google, and not for a review of a particular rating anywhere. Google’s policy forbids offering anything in exchange for a review; the FTC treats an incentive that is not disclosed as deceptive. You may thank a customer after the fact. You may not condition the thanks on the review, or the review on the thanks.
The honest version is simpler and works: ask everyone, ask well, ask at the right moment, and make it easy.
Yes, and the difference matters most in the replies. Standard advice says to correct the record in a reply to a bad review. For a firm bound by confidentiality, the equivalent reply confirms the person was a client and reveals something about their matter — and professionals have been disciplined for exactly that. Our replies for firms and practices never confirm a relationship, never reference facts of the matter, and still read as an owner who cares.
We set this out for one profession in taking charge of a law firm’s online reputation and in reputation management strategies for law firms; the same care applies to medical and dental practices, therapists, accountants and financial advisers.
For Google, no: you add us as a manager on the profile and stay the owner. For some other platforms there is no manager role, and we will tell you which those are and let you decide whether replies there are worth sharing access for. Nothing is ever registered in our name.
Everything. The reviews are yours, the replies stay published, the request process is documented and handed over, and the monitoring stops without taking anything with it. There is no software you are locked into, because we do not resell one.
Review management is four jobs done on a schedule: asking customers for reviews in a way the platforms allow, answering every review that arrives, watching every site where your business is listed, and reporting honestly on what changed. Reputation management is the same work with the emphasis on the sites beyond Google and on the reviews that need a dispute rather than a reply. The plain-English marketing glossary covers the rest of the vocabulary.
Review management costs a flat monthly fee without a long contract, priced by how many locations and how many sites you want watched. How pricing works covers the billing detail, and the free review check at the bottom of this page tells you what needs doing before you pay for anything.
Within a working day, and never within the first hour if the reply would be written angry. The reply is read by every future prospect, so it is worth the time to get the tone right. We answer within a day and send you the reply first for as long as you want to see them.
Yes. A reply to a two-word five-star review takes a sentence and tells the next reader the owner is paying attention. A profile where only the complaints get answered reads as a business that only shows up when there is trouble.
Google says it counts responsiveness as part of a profile’s prominence, and we treat that as a bonus rather than the reason. The reason is the person reading. If you want the ranking side of the work as well, that lives inside local SEO, where reviews are one signal among several.
Google first, for almost everyone. After that it depends on what you do: Facebook and Nextdoor for home services, Yelp and TripAdvisor for restaurants, Healthgrades for practices, Avvo for firms, Houzz for remodelers, Angi for contractors. We find the sites where your customers already are — and the sites where someone has already reviewed you without your knowing — and watch those.
Yes, and you should, beside the service each one describes. What you should not do is mark them up as an independent rating for search engines — Google treats self-collected star ratings as a policy problem, and our own tooling refuses to publish an aggregate rating unless the reviews behind it are visibly on the page. Putting them on the site properly is part of the web design work.
Thank the reviewer and the employee if it is positive — it is the best kind of review, and it costs nothing to share it with the team. If it is negative and names the employee, reply about the experience without repeating the name, deal with it inside the business, and dispute it only if it crosses into harassment or personal details, which the platforms do remove.
Yes — reviews are one of the signals Google uses for the map, alongside categories, details, photos and proximity. Reviews on their own rarely move a profile that has the wrong category or no photos, which is why we look at the whole listing first — that is Google Business Profile management, and review management is the part of it most owners want handled first.
For the simplest searches a strong profile with real reviews wins the call on its own. For anyone comparing prices, reading about a specific job or checking whether you are the right fit, the website does the work — and if it loses them, the reviews sent them to a page that cost you the call. We will tell you which case you are in before you commit to either.
No. The service is month to month, nothing is registered in our name, and there is no software subscription underneath it. What happens after you get in touch sets out the first weeks.
Search for a roofer, a dentist or a plumber on a phone and the map shows three businesses with a star rating beside each. That rating and the newest reviews under it are read before any website is opened, and for many searchers they are the whole decision. That is why review management in York PA and everywhere else we work sits so close to the top of the list: the reviews are the sales pitch, and strangers are writing it. The good news is that the pitch can be shaped honestly. Asking every customer means the happy majority is finally heard from. Answering every review means the next reader sees an owner who pays attention. Watching every site means the review you would have missed is answered before a prospect finds it. None of it requires a trick, and all of it is within the rules — which matters, because the alternative ends with a suspended profile and no rating at all.
If you have ever paid for a reputation tool and wondered what it did each month, here is our answer in plain terms. Every week we check every site your business is listed on for new reviews, new questions and new photos. Every new review is answered within a working day in your voice, and you see the reply first for as long as you want to. Reviews that break a platform’s rules are disputed with the evidence the platform asks for. The request process is checked to make sure it is still firing after every job and adjusted when it is not. Patterns in what customers say are reported as patterns. Then we send a short report in plain English: how many reviews arrived and where, how fast each was answered, how the rating moved, how enquiries moved in the same period, and what is next — with nothing claimed that the numbers do not support. If a service cannot tell you what it did last month, that is your answer.
Three free ways to see where your reviews stand — two you can use today, one is a real check by a real person.
Ten yes/no questions — the same ones we open paid audits with. Instant score and a personalized gap list. Nothing is submitted anywhere.
Run the free check →
Nine owner-voice replies for the situations that actually come up, from the glowing review to the angry one with wrong facts.
Open the templates →
What the audit covers, what you get back, and why there is genuinely no catch.
See what you get →Hyperlocal expertise where it matters; regional reach where it pays. Click any market to see exactly what we do there.
Grouped by subject. Older material is kept where it is still accurate.
Send your business name and the town you work from. Within 48 hours we'll send a written check of every site you are listed on — what the recent reviews say, which are unanswered, and the order to fix things in. No sales call required.
